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The Level 2 Certificate in Customer Service (QCF) is a qualification aimed at those individuals who intend to develop their knowledge and understanding of customer service.
The customer service course is suitable for individuals working or intending to work in a customer service role, or would to gain a nationally recognised qualification in the role that they currently do.
It covers the delivery of effective customer service and supporting the customer service environment.
The customer service training qualification is generic in nature and therefore relevant to a variety of customer service and associated roles, Retail, Hospitality, Service Provider, etc.
Objectives of the qualification include preparing learners to progress to a qualification in the same subject area but at a higher level or requiring more specific knowledge, skills and understanding,
Meeting relevant programmes of learning, preparing learners for employment and supporting a role in the workplace.
This qualification forms the knowledge component of the Intermediate Apprenticeship in Customer Service.